Terms of Service

Last Updated: 2026-07-26

Welcome to Aaravi Craft Pvt. Ltd. (“Company,” “we,” “us,” or “our“). These Terms of Service (“Terms“) govern your use of our online store and your purchase of sterling silver jewellery from us. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. Business Information

Company Name: Aaravi Craft Pvt. Ltd.
Registered Address: [Insert Registered Office Address in Nepal]
Company Registration Number: [Insert OCR Registration Number]
PAN/VAT Number: [Insert PAN/VAT Number]
Contact Email: [Insert Email Address]
Contact Phone: [Insert Phone Number]

Aaravi Craft Pvt. Ltd. is a company duly registered under the Companies Act, 2063 (2006) of Nepal and operates in compliance with all applicable laws of Nepal.

2. Acceptance of Terms

By using our website, creating an account, or purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place any orders.

You must be at least 18 years of age to make a purchase from our store. By placing an order, you confirm that you meet this requirement.

3. Products and Descriptions

We offer sterling silver jewellery, including but not limited to rings, necklaces, earrings, bracelets, and pendants.

We make every effort to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate and complete. However, please note the following:

Colour and Appearance: Due to differences in screen displays and photography lighting, the actual colour and appearance of products may vary slightly from the images shown on our website.
Handcrafted Nature: Many of our products are handcrafted. Minor variations in design, finish, or weight are normal and add to the unique character of each piece.
Weight and Dimensions: All weights and dimensions provided are approximate.

If a product does not match its description, you are entitled to a return and refund under the Consumer Protection Act, 2018 and the E-Commerce Act, 2025.

4. Pricing and Payments

All prices are listed in Nepalese Rupees (NPR) and include applicable taxes unless otherwise stated.

We accept the following payment methods:

[List Payment Methods: e.g., eSewa, Khalti, Bank Transfer, Cash on Delivery, Credit/Debit Cards]

Payment Terms:

Full payment is required before order processing, except for Cash on Delivery orders.
We reserve the right to verify payment details before processing an order to prevent fraudulent transactions.
In case of a pricing error due to technical issues, we reserve the right to cancel or refuse orders placed at the incorrect price.

5. Orders and Contract Formation

Placing an order constitutes an offer to purchase the products in your cart.
We will send an order confirmation email upon receiving your order. This does not mean your order has been accepted.
A legally binding contract is formed only when we send a dispatch confirmation email confirming that your order has been shipped.
Contracts formed through our website are legally valid and enforceable under Nepalese law.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

Product unavailability
Suspected fraudulent activity
Pricing errors
Failure to meet payment verification requirements

6. Shipping and Delivery

Delivery Areas: We currently deliver within Nepal. [Specify if you deliver to specific regions only.]

Delivery Timelines:

We aim to dispatch orders within [Number] business days of order confirmation.
Estimated delivery times are provided in good faith but are not guaranteed.
We are not liable for delays caused by third-party courier services, natural disasters, road blockages, or other circumstances beyond our control.

Shipping Charges: [Specify shipping costs – e.g., free shipping above NPR X, or flat rate of NPR Y.]

Risk of Loss: Once the product is handed over to the courier service, the responsibility for the goods shifts to the buyer. Please inspect your package upon receipt.

7. Returns, Refunds, and Cancellations

We want you to love your jewellery. However, if you are not completely satisfied, we are here to help.

Return Eligibility:

You may return a product within 7 days of receiving your order.
The product must be unused, in its original packaging, and accompanied by the original invoice.
Products that have been customised, engraved, or made to order are not eligible for return unless they are defective.

Return Process:

Contact our customer support at [Insert Email/Phone] to initiate a return.
You will receive instructions on how to return the product.
Return shipping costs are [to be borne by the buyer / to be borne by us in case of defective products].

Refunds:

Once we receive and inspect the returned product, we will process your refund.
Refunds will be made using the original payment method.
The full purchase amount, including taxes, will be refunded.

Cancellations:

You may cancel an order before it has been dispatched by contacting our support team.
Once dispatched, cancellations are not possible, but you may initiate a return after receiving the product.

These return and refund policies are in compliance with the Consumer Protection Act, 2018 and the E-Commerce Act, 2025.

8. User Obligations

By using our website, you agree that you will:

Provide accurate, current, and complete information during registration and checkout.
Maintain the confidentiality of your account and password.
Not use our platform for any illegal activities, including fraud, hacking, or distributing malicious software.
Not engage in harmful or disruptive actions.
Not post fake reviews or impersonate other buyers.

9. Intellectual Property

All content on our website, including but not limited to logos, text, graphics, images, product photographs, and software, is the property of Aaravi Craft Pvt. Ltd. and is protected by Nepalese copyright laws.

You may not:

Reproduce, distribute, or modify any content without our prior written consent.
Use our trademarks or branding without permission.
Copy product designs or descriptions for commercial purposes.

Unauthorized use is strictly prohibited and may result in legal action.

10. Grievance Redressal and Dispute Resolution

We are committed to resolving any issues you may have promptly and fairly.

Complaint Channels:

You may register a complaint via email at [Insert Email] or by calling [Insert Phone Number].
We will acknowledge your complaint within [Number] business days and resolve it as soon as possible.

Escalation:

If your complaint is not resolved at our level, you may file a complaint with the Department of Commerce, Supplies and Consumer Protection.
The Department is required to resolve such cases within 15 days.

Governing Law and Jurisdiction:

These Terms are governed by the laws of Nepal.
Any disputes arising from these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts of Nepal.

11. Limitation of Liability

To the maximum extent permitted by law, Aaravi Craft Pvt. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability is limited to the purchase price of the product in question.

This limitation does not affect your statutory rights as a consumer under Nepalese law.

12. Modifications to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website.

We encourage you to review these Terms periodically. Your continued use of our website after any changes constitutes your acceptance of the updated Terms.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms or your purchase, please contact us:

Aaravi Craft Pvt. Ltd.
[Insert Full Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Business Hours: [Insert Business Hours]