Last Updated: 2026-07-26
At Aaravi Craft Pvt. Ltd. (“Company,” “we,” “us,” or “our“), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our online store or make a purchase. By using our website, you consent to the practices described in this policy.
This Privacy Policy is drafted in compliance with the Electronic Transactions Act, 2008, the E-Commerce Act, 2025, and other applicable data protection laws of Nepal.
1. Information We Collect
We may collect the following types of personal information:
a. Information You Provide Directly:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Payment details (processed through secure third-party gateways)
- Order history and preferences
b. Information Collected Automatically:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
c. Information from Third Parties:
- Payment gateway providers
- Courier/delivery partners
- Social media platforms (if you log in or interact with us through them)
2. How We Use Your Information
We use your personal information for the following purposes:
- To process, fulfill, and deliver your orders
- To communicate with you regarding your orders, returns, or queries
- To send you promotional offers, newsletters, and updates (only with your consent)
- To improve our website, products, and customer experience
- To prevent fraud and ensure security
- To comply with legal and regulatory requirements in Nepal
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Legal Basis for Processing
Under Nepalese law, we process your personal data based on:
- Contractual Necessity: To fulfill your orders and provide services you have requested.
- Consent: When you voluntarily provide information or subscribe to our communications.
- Legal Obligation: To comply with tax, accounting, and regulatory requirements.
4. Data Sharing and Disclosure
We may share your information only in the following circumstances:
- Service Providers: With trusted third-party partners such as payment gateways, courier services, and IT support, strictly for order fulfillment and business operations.
- Legal Compliance: When required by law, court order, or government authority in Nepal.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to this Privacy Policy.
All third parties with whom we share data are contractually obligated to maintain confidentiality and security.
5. Data Storage and Retention
- Your personal information is stored on secure servers located within Nepal or in jurisdictions with comparable data protection standards.
- We retain your data only as long as necessary to fulfill the purposes outlined in this policy, or as required by Nepalese tax and commercial laws (typically up to [X] years).
- After the retention period, your data will be securely deleted or anonymized.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
- Secure Sockets Layer (SSL) encryption for data transmission
- Restricted access to personal data within our organization
- Regular security audits and updates
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to minimizing risks.
7. Your Rights
Under the Electronic Transactions Act, 2008 and the Consumer Protection Act, 2018, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may correct or update inaccurate or incomplete information.
- Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.
- Right to Deletion: You may request the deletion of your personal data, subject to legal retention requirements.
- Right to Complain: You may file a complaint with the Department of Commerce, Supplies and Consumer Protection if you believe your data rights have been violated.
To exercise any of these rights, please contact us using the details provided in Section 10 below.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and cart items
- Analyze website traffic and user behavior
- Personalize content and advertisements
You may choose to disable cookies in your browser settings. However, please note that some features of our website may not function properly without cookies.
9. Third-Party Links
Our website may contain links to third-party websites, payment gateways, or social media platforms. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete that information promptly.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with a revised “Last Updated” date.
We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:
Aaravi Craft Pvt. Ltd.
[Insert Full Address]
Email: support@aaravicraft.com.np
Phone: +977-9709090101
Business Hours: [Insert Business Hours]
We are committed to addressing your concerns promptly and transparently.